Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.

Is it safe to shop on your website?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information.

Can I modify or cancel my order?
Please contact us immediately if you need to make changes. Once an order is processed, we may not be able to modify it.

Shipping

How long will my order take to arrive?
Domestic orders (South Africa) typically arrive in 3-5 business days. International orders take 7-14 business days. See our Shipping & Delivery page for details.

Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping rates vary by location.

How can I track my order?
You'll receive a tracking number via email once your order ships.

Returns & Exchanges

What is your return policy?
We offer 30-day returns on unused items in original condition. See our Returns & Exchanges page for full details.

How do I return an item?
Contact us for return authorization and instructions.

Products

Are your products safe for babies?
Yes! All our products meet safety standards and are carefully selected for quality and safety.

Do you offer gift wrapping?
Please contact us for special gift wrapping requests.

Still Have Questions?

Contact our customer service team - we're happy to help!